

You are saying what I’m saying, and what everybody else is saying. But with a tone of defending it, as if it can’t be better.
Don’t give any customer your “trash pile”. Either take the time to do it right, or throw away the trashpile, or accept that customers feels like people are saying they feel.
Don’t make up excuses, the things you say you won’t do is not what is needed.
Things are done very, very differently here than most places.
Maybe that’s the problem. Everybody else has figured it out. I know you can’t change that, but lots of people could if they wanted to.

To me, “free album” is like a person handing out free CD’s on a busy sidewalk.
This is more like my landlord going into my living room and putting a CD on my shelf.
(Now someone will tell me about how my analogy is flawed, I don’t care, that’s how analogies work. It’s not the same, it’s an analogy.)