Is this the first time AUR has been compromised to this degree?

Given how changes are often unvetted, I am surprised this hasn’t occurred before.

I wonder if these repair companies that Samsung outsources to have internal metrics to keep payouts or replacements as low as possible.

Gaslight the customer into returning and agreeing to a “refund at original cost”. Do this X number of times for contract bonuses or something.

I highly doubt there will be lawyers involved on the plaintiff side. This is definitely going to a local small claims court.

If Samsung or this “Total Tech Solutions” company does send a lawyer (very rare), he will get the desired outcome. Probably check for the cost of new SSD + court fees.

I wouldn’t say it’s a “financial hit”. He has specifically worded his YT video to make it seem as if he will hire a lawyer and take Samsung et al to court. But in reality he is definitely planning on filing this in a local small claims court.

Still want to see him win because honestly he deserves it and fuck Samsung. But he does tend to be a bit over dramatic in his videos for the clicks/viewership 😂

Small claims court is likely where this is filed. So, it’s very likely he will get the desired outcome.

edit: ended up watching video on yt at 2X. It is indeed his plan to file suit in small claims court, or as he puts it in his email, “Justice Court of Travis county, Texas” if his demands to replace at current market value or provide replacement are not met.

The video implies he is willing to spend time and money that exceeds the cost of drive to get the outcome desired. But I think that’s more of a performative statement since it’s going to small claims which has very reasonable case fees and can defend self.