

“They ruthlessly cut costs, R&D, and employee benefits and then replace existing employees with overseas contractors. Innovation and growth take a back seat to sheer profitability.”
This is the operating manual that explains why IgniteTech’s much-publicized AI purge feels more like a familiar private-equity play.
[…]
IgniteTech is owned by ESW. For anyone who’s watched the ESW orbit, that vagueness is not accidental. ESW’s playbook, summarized in a long explanatory dossier that has circulated inside the industry, is blunt: buy distressed software, strip costs, move work to an hourly contractor model through a unit like Crossover (which has been described in Forbes as a “global software sweatshop”), and squeeze recurring revenue out of an existing customer base rather than invest in new products.


I mean they have added a chatbot to their website and I’m sure they have replaced overseas first line support in many products with chatbots as well to encourage their customers to give up on getting support (and ensure that the customers that prevails and get sent to a human coworker are sufficiently pissed off).