The company compiled information from franchisees and guests on how to measure friendliness, resulting in the fast food chain training its AI system to recognize certain words and phrases, such as “welcome to Burger King,” “please,” and “thank you.” Managers can then ask the AI assistant how their location is performing on friendliness.
It’s good for fast food, but that bar is very, very low. My spouse used to love it, but we stopped going there years ago. And you’re right, it has a cult following like Starbucks and other places have had from time to time.