• imetators@lemmy.dbzer0.com
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    3 months ago

    Nah, both ratings are crap. What everyone should to is to go read 1-2 stars reviews and 5 star reviews. If all 5 star reviews are same/similar in description, disregard 5 stars. If 1-2 and sometimes 3 stars reviews complain about the same thing which is something actually about the product and is not “delivery too slow”, disregard the purchase.

    These 3k 5 star reviews can be transferred from another product or are bot reviews. Unless 1-2 stars are complaining about something trivial or can be classified as independent issues, you should seek a seller and a product somewhere else.

    • Manjushri@piefed.social
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      3 months ago

      Absolutely agree. 5-star reviews are cheap to buy in bulk anyway so I don’t trust them.

      8 Best Places To Buy Google Reviews (Updated List)

      My own preference is to go through the 1 and 2-star reviews looking for patterns. Any company can have a bad product slip through quality control and reach a customer. But a company that lets 15 products with the same problem get to customers likely has poor QC. I also check those low-star reviews for replies from a customer service rep. Like I said, any company can have a bad product reach a customer. What the company does when that happens makes a world of difference.

      I once had an air fryer that had a switch stop working within a month of buying it. When I contacted the company, they had me cut the power cord and send them a picture of the fryer showing the cut cord, and immediately sent out a new one which has worked perfectly ever since.

      • I_am_10_squirrels@beehaw.org
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        3 months ago

        It’s also crazy that “5 stars” has become “meets expectations”, and anything less than 5 stars is immediately suspicious. But, anything with all 5 stars is also suspicious.