sanitation@lemmy.radio to

Technology@lemmy.worldEnglish · 2 days ago

AI ‘accent masking’ at overseas call centres sparks union backlash in Canada

203

AI ‘accent masking’ at overseas call centres sparks union backlash in Canada

sanitation@lemmy.radio to

Technology@lemmy.worldEnglish · 2 days ago

AI ‘accent masking’ at overseas call centres sparks union backlash in Canada | Globalnews.ca

In a post on its website, Telus Digital announced a partnership with an “AI-powered speech enhancement” company to “soften accents.”

Chat

Retail4068@lemmy.world
link
fedilink
English
arrow-up
24
arrow-down
1·
2 days ago
If I can hear the person I couldn’t care less. Some of those accents are thick as fuck.

Technology@lemmy.world

technology@lemmy.world

You are not logged in. However you can subscribe from another Fediverse account, for example Lemmy or Mastodon. To do this, paste the following into the search field of your instance: [email protected]

This is a most excellent place for technology news and articles.

Our Rules

Follow the lemmy.world rules.
Only tech related news or articles.
Be excellent to each other!
Mod approved content bots can post up to 10 articles per day.
Threads asking for personal tech support may be deleted.
Politics threads may be removed.
No memes allowed as posts, OK to post as comments.
Only approved bots from the list below, this includes using AI responses and summaries. To ask if your bot can be added please contact a mod.
Check for duplicates before posting, duplicates may be removed
Accounts 7 days and younger will have their posts automatically removed.

Approved Bots

Visibility: Public

This community can be federated to other instances and be posted/commented in by their users.

4.17K users / day
9.68K users / week
15.5K users / month
28.3K users / 6 months
1 local subscriber
84.4K subscribers
3.62K Posts
115K Comments
Modlog